Recently, it came to the attention of iPhone 5 users on Verizon that they were being charged for data usage even while they were downloading data via Wi-Fi. While that may not be a big deal if you’re on an unlimited plan with a carrier with Sprint, that type of glitch can cause huge bills for Verizon customers.
Apple this past Sunday issued an iPhone 5 update for Verizon users to fix the issue.
This carrier settings update resolves an issue in which, under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Follow these instructions to install the update.
1. Tap Settings > General > About.
2. Wait for the following alert to appear: (top right)
3. Tap OK to install the update.
4. Hold the Sleep/Wake button down until you see “slide to power off”.
5. Slide to power off.
6. After the device powers off, hold the Sleep/Wake button to turn your phone back on.
Note: To finish the installation of the update, your iPhone 5 must be turned off and then on again. After your iPhone restarts, tap Settings > General > About, then scroll down to Carrier and verify that “Verizon 13.1″ is displayed.
That’s all well and good, but what about if you’ve already been charged, if the damage has already been done?
Well fear not. Verizon this morning gave a statement to Jim Darlymple explaining that affected customers will not be charged for data consumed while on Wi-Fi.
The statement reads: “Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”
via The Loop