Update x3: BGR apparently got taken for a ride. Fortune reported just minutes ago that Apple PR has emphatically denied that the following exchange took place. So to be clear, none of the statements below can be attributed to Jobs. Who to blame? Jason Bufford, the ass who shopped the false story around.
Well this is a doozy. Boy Genius Report posts a recent and borderline heated email exchange between Steve Jobs and an angry iPhone 4 owner upset about reception issues.
But first, a quick backdrop. The aforementioned iPhone 4 owner is named Tom, and he put up a video on YouTube showcasing signal degradation on the iPhone when held in the left hand. Apple subsequently became aware of the video and contacted Tom, telling him that Apple doesn’t consider it an issue. They also asked Tom not to post any more videos.
And then the firestorm began.
Tom got the ball rolling, emailing Steve Jobs the following:
I assume there is no fix then. If this is legit, I have lost all respect for apple and just want to go back to Verizon and get a nice Android phone. And don’t tell me they have the same issues, all our co-workers with Androids are just mocking us right now…. “Hey, I am going to go in the basement and continue my call. You can use my office on the 2nd floor so you can get a signal”. You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years and this is the 1st time I am ashamed to be a MAC fan.
This is just sickening,
Oh no, all his co-workers with Androids are mocking him? Get a f’n grip. On the other hand, he has a point – if there’s a fix coming, Apple should let people know before the return period expires.
In any event, Jobs replies back:
No, you are getting all worked up over a few days of rumors. Calm down.
Watch it, Steve, no one puts Tom in a corner.. Oh wait, what we meant to say is that no one tells Tom to ‘calm down’ and gets away with it!
I am really insulted… “Calm down”…. “rumors”… What arrogance. This is will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s we all cant make calls without dropping. There is no rumors it is reality.
You are most likely in an area with very low signal strength.
And now, Tom is pissed.
Stop with jackass comments. I have has every iphone made. They all had a bad signal but this is the so much worse X3. The whole country is is in a “low signal strength” in reality… all but apple campus and your house it seems? AT&T maps are a joke. I am in “excellent” to “good” coverage and on my iPhone 1, Iphone 3G, and my iPhone 3Gs, I could at least make a telephone call. After all, it is a phone. Iphone 4…. 5 bars….. touch the phone… ZERO bars call drops.
Steve. IT DOES NOT WORK! Geezzz I hope this this is not really you. Are we on a different MHz? I have yet to see an iPhone  work in Richmond when you hold it in your hand. It is not “isolated”. I was a big fan. But I am done.
Steve then fires off two unanswered emails:
You may be working from bad data. Not your fault. Stay tuned. We are working on it.
Retire, relax, enjoy your family. It is just a phone. Not worth it.
Here’s a novel idea. If your iPhone 4 isn’t living up to your expectations, return the damn thing.
Update: The email exchange is real, but AppleInsider is reporting that the email conversation was shopped around to various tech sites by a fellow named Jason Burford who works for a local advertising firm in Virginia. Shopping around email exchanges with Steve Jobs? We’ve reached a new low, people.
Update x2: BGR has since revised their post, noting that the last line ‘Retire, relax, enjoy your family’ etc. was actually written by ‘Tom’, or one Jason Burford. What a snarky troll.