96% of iPhone 4S owners report being satisfied with their phone

Tue, Dec 6, 2011


While pundits were quick to criticize the iPhone 4S for not having a list of arbitrary features that they themselves deemed important, consumers simply can’t get enough of Apple’s most recent iPhone. Not only have they been picking up the device by the millions, they’re also exceedingly happy with their purchase.

According to a recent survey of iPhone owners conducted by ChangeWave, 96% of iPhone 4S owners are either very satisfied or somewhat satisfied with their device. This is a slight increase from the 93% figure ChangeWave noted when surveying customers about the iPhone 4 last year.

Driving the high satisfaction rate behind the iPhone 4S is Siri, the easy to parody yet still powerful voice recognition feature Apple baked into iOS. Following Siri on the list of the iPhone 4S’ most liked features is the device’s ease of use, its 8 megapixel camera, and its fast web browsing capabilities.

Regarding what users didn’t like about the iPhone 4S, short battery life and lack of 4G capability topped the charts. A significant number of iPhone 4S users experienced subpar battery life at first, but this issue seems to have been largely remedied with a recent iOS 5.0.1 update that Apple issued three weeks ago.

As for 4G, that will likely make its first appearance when the iPhone 5 debuts in the Summer of 2012. Interestingly enough, another disliked feature of the iPhone 4S is its screen size. As has been reported previously, the iPhone 5 is rumored to sport a 4-inch screen, an upgrade from the current 3.5-inch screen that has accompanied every iPhone release since its debut in 2007.

Also worth mentioning is that the incidence of dropped calls, from the iPhone 4 to the iPhone 4S, went down by 50%. Now within the subset of users who experience dropped calls, the vast majority of them are AT&T subscribers.

Lastly, and as an important caveat, the above ChangeWave figures are the result of surveying only 215 iPhone 4S users. That seems like an abnormally low sample size for a company to use when, oh I don’t know, their entire business revolves around conducting surveys.

via ChangeWave


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